In a previous post we shared some advice and links to helpful resources on how to go out about framing the challenge your team is working on. Once you’ve done this you might find it useful to start to look at your challenge from different perspectives and one way you can do this is to use a set of change cards like the ones shared below developed by the Policy Lab. These change cards are framed around six categories and you can use them to collectively explore your challenge further and to develop and deliver your project. As you work through them they might inspire your team to frame some other questions and create your own change cards that can help shape and inform how you respond to the challenge you are addressing. As you work through these cards you’ll find they get you thinking about how these challenges might be addressed in other locations, how different groups might approach the challenge and consider how you can be resourceful.
This second presentation from the Policy Lab gives an overview of the methods it adopts in its work with civil servants and others to help encourage more open and innovative strategies to developing policy and tackling different issues and challenges. The Policy Lab makes effective use of user centred design-based approaches to innovate and understand the problems individuals face and address these problems. You’ll notice that the presentation talks about challenge setting, something we’re encouraging you to do by framing your challenge. Another important concept presented here, which is relevant to all the challenges, is to consider and define different personas for the individuals affected by the problem you’re addressing. This process helps you to build empathy with the people your project will be helping and to start you thinking about the journeys people take as they interact with different services and identify where things could be improved.