We’ve been getting asked what will happen when we go live, especially with technical support.
In the days immediately after go live we’ll have people on hand locally to help you with general queries – this might be your change champion, someone from IT or the BT Programme, or someone who’s taken part in Key User Training.
We’ll publish a list of who these people are on Box but they’ll be identified by their bright blue t-shirts with the OneUniversity logo!
In addition to this we’ve created a bank of Frequently Asked Questions within the IT portal which will be available soon. Just login, select the OneUniversity tile and search! We’ll update this daily so you can be guaranteed that the latest information and support will be there.
If you still can’t find the answer you should raise a ticket with the Service Desk where it will be assessed and allocated to the appropriate group/person to resolve and respond.
We know that it’ll be busy, particularly during the first week, so help us to help you by trying the FAQ’s before raising a ticket and, unless absolutely critical, avoid calling the Service Desk.
Raise a ticket with Help4You and they’ll get on it ASAP.
Thanks in advance for your support and understanding!
Requisitioning end user training kicks off on Monday 13 November and will continue up to Wednesday 29 November.
School Managers and Directors have nominated colleagues to take part in the training so that knowledge from those sessions can be cascaded to their teams.
Separate training sessions for Stores Management, Receipting and General Navigation will be held at Ninewells and Life Sciences. A wider education programme including a range of training resources are being developed and will be available before go live.
Training areas which will be focused on are:
General Navigation – completed
Requisitioning – starts on 13 Nov for staff nominated by their line manager (see below for dates)
Invoice to cash – dates announced soon
Pcard – dates announced soon
Chart of Accounts – further session to be arranged
Expenses drop-in sessions
Drop-in sessions will take place in the New Year where you bring your expenses along and we’ll help you process them.
Requisitioning demos will take place on the dates below. Come along and see how to process a simple requisition.
Tuesday 14 November 3.30pm-4.30pm Dalhousie LF01 LT3
Thursday 16 November 3.30pm-4.30pm Dalhousie 2G11 LT4
Tuesday 21 November 10.30am-11.30am Dalhousie 3G02 LT1
Thursday 23 November 1.00pm-2.00pm Dalhousie 3G02 LT1
Business Transformation’s very own film maker-in-chief, Emma McDade, is the creative behind our videos.
Emma, and colleague Joanna Stephens who provides the voice-overs, were the first ones to use the new Tay Bridge Studio in the University Library. It will be a hive of activity over the coming weeks as Emma and Joanna flex their artistic skills, creating more videos to give you a good understanding of the new OneUniversity system’s key functionality.
A UoD graduate in Fine Art, Emma joined the Business Transformation team in September from DUTE (Dundee University Temporary Employees).
How long is a piece of string? Well, in operational ledger terms, this piece of string is six components – two more than the old string.
Expanding the data we capture at source in the string will help us to structure the information we hold in a more organised way and will standardise reporting across the University. This will make reporting quicker, easier and more detailed.
The animation below will explain the components of the new string and how these changes will benefit you in your role. The Finance and Procurement workstream roll-out happens on 4 December.
Thank you for the feedback on the Finance and Procurement booklet and card which we distributed last week. They’re a great source of information to let you know what’s changing with the introduction of the OneUniversity system, including how to complete your expenses.
They’ve been so popular that we’re reprinting them for those who didn’t manage to get their hands on a copy. In the meantime, we’ve uploaded the PDF of the booklet that you can view and download here.