Two weeks since go live and more than 250 Help4u queries have been successfully resolved.
The ‘top ticket item’ was Procurement and Purchasing Management queries relating to requisitioning, punching out to PECOS gateway and purchase cards.
The second most popular query was Managing Payments which covers Accounts Payable queries and Travel & Expenses. There have also been a few queries regarding the process for Resolution Pools.
The third most popular was System Admin with queries relating to profiles, my tasks and changing approval pools.
Please be aware that no changes to approval pools will be processed until the start of September unless there is a problem which has genuine effects on business process.